Great Stories are written by Guiding Ohio Online AmeriCorps Members about their service.
I had a patron come into the library at the time I was leaving. I already had my coat on and had packed up. I heard her tell the staff that she needed help with doing a resume as she didn't know how to type and had never used a computer. She said she had to have this done and emailed (yes she didn't have an email account and didn't know what one was) tonight. I took off my coat and went to the counter and told her that I would help her. She thanked me and said she had just left the interview and they told her she had to have a resume in to them today. We sat down together and I showed her the templates in Word. She picked one out and painstakingly typed out her resume. I walked her through saving her resume on the computer then we set up her email account. I explained to her and walked her through attaching the resume and sending it, then told her that she could keep a copy of her resume in her email in the draft file. I told her how to do that. She thanked me and left. A few days later she stopped me and told me that she did get the job. She has been coming in regularly for computer classes now!